Return & Refund Policy
Last updated: October 5, 2025
Thank you for shopping at InGamePin. We value your satisfaction and want you to have a smooth experience with us. This Refund & Returns Policy explains how we handle returns, refunds, and exchanges.
1. Scope & Applicability
This Policy applies to all purchases made on ingamepin.com (the “Site”).
It covers both physical and digital goods (if applicable).
By placing an order with us, you agree to this Refund & Returns Policy.
2. Returns / Cancellation Eligibility
Physical Goods (if any)
You may request a return within 7 days from the delivery date.
To be eligible, the item must be unused, in original condition, and include all packaging, tags, and labels.
Proof of purchase (such as your order number or invoice) is required.
Returns not meeting these conditions may be rejected.
Digital Goods / Virtual Items / Gaming Credits
Due to the instant nature of digital goods, we generally do not offer refunds once items have been delivered or redeemed.
In exceptional cases — such as non-delivery, technical issues, or an incorrect product — we may issue a refund or replacement at our discretion.
You must notify us within 7 days of purchase to be eligible for review.
3. Time Frame for Requests
Return requests must be submitted within 7 days from the delivery date (for physical goods).
Refund requests for digital goods must be made within 7 days of purchase.
Requests outside of this period will not be accepted.
4. How to Request a Return or Refund
Email our Customer Support team at with the subject line: “Return/Refund Request – Order #[Order Number]”.
Include your order number, date of purchase, product name, and reason for return/refund.
For physical goods, include photos showing the condition of the item.
Our team will respond within 7 business days.
If approved:
You’ll receive instructions on how and where to send your item (for physical goods).
Return shipping costs are the customer’s responsibility unless the return is due to our error.
Use a trackable shipping service to ensure delivery.
5. Refund Processing
Once we receive your return or verify your digital refund request, we’ll notify you of approval or rejection within 7 business days.
If approved, your refund will be processed to your original payment method within 7 business days.
Please note that your bank or payment provider may take additional time to reflect the refund.
6. Exchanges / Replacements
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.
We’ll arrange for a replacement or refund, depending on availability.
You may need to provide photo or video proof of the issue.
7. Partial Refunds / Deductions
Partial refunds may be issued if:
Items are returned in non-original condition or with missing parts.
Items are damaged due to causes not related to our error.
Items are returned after 7 days of delivery.
8. Non-Returnable / Non-Refundable Items
Gift cards
Downloadable software, game codes, or other digital content once delivered
Services already rendered
Items marked as “Final Sale”
9. Price Adjustments
We do not offer price adjustments for price changes after purchase.
Promotional offers and discounts are final at the time of checkout.
10. Governing Law & Consumer Rights
This policy is governed by the laws of [Your Country].
Nothing in this policy limits your statutory consumer rights.
If any part of this policy is found invalid, the rest remains in effect.
Contact Us:
If you have questions about this Refund & Returns Policy, contact us at: